Terms of service

Terms of Service (ToS) for The Sintic Store

Latest Updated Date: 7 July 2023

Please read these Terms of Service ("Terms") carefully before accessing or using Sintic Store.

By purchasing and using any of our products, you agree to abide by our most recent Terms of Service.

1. Money Returns/Refunds

     1.1 Refund Eligibility Refunds are subject to the following conditions:

• Open Source asset payments cannot be refunded.
• The Store offers a money refund policy for purchases made on the Sintic Store within a period of 14 days from the date of payment.
• To be eligible for a refund, you must submit a refund request within the specified 14-day period. 
• If the Product does not function properly due to our mistakes, incomplete documentation, or glitches/bugs, we will assist you in resolving the issue and provide a refund if necessary.
• If the Product does not work due to your use of a modified version, an outdated version, or an incomplete version of a supported framework, a refund may not be granted.
• If you are using an unsupported framework, a refund may not be granted.
• If you are missing a function that was not explicitly mentioned in the product's description or promotional materials, a refund may not be granted.
• If the Product does not work due to your own modifications to the base code, a refund may not be granted.

     1.2 Refund Process To request a refund, you must contact our support team with detailed information about the issue you are facing. We will review your request and determine eligibility based on the conditions outlined in section 1.1.

2. Support

    2.1 Support Eligibility Only confirmed customers and authorized server developers are eligible for support regarding the purchased Products Support will be provided at our discretion and within a reasonable timeframe.

    2.2 Support Channels Support for the Products is offered through our designated support channels, In Our Discord Server. We strive to address your issues, guide you through troubleshooting, and rectify any problems caused by our mistakes, incomplete documentation, or glitches/bugs in the Products.

   2.3 Ticket Response Time When you open a support ticket, you are required to respond to our team's messages within 48 hours. Failure to do so may result in the closure of your ticket. It is your responsibility to ensure timely communication during the support process.